- he provision of comprehensive shore-side support services to a vessel while it is in port, ensuring a swift, cost-effective, and efficient turnaround.
- Port Clearance and Documentation: Managing all aspects of the vessel's arrival and departure documentation, customs, and immigration formalities efficiently.
- Crew Logistics and Welfare: Arranging timely and safe crew changes, medical appointments, transfers, and provision of necessary shore leave.
- Bunker Delivery Coordination: Coordinating the safe and timely delivery of fuel (bunkers) and lubricants as per the vessel's needs and schedule.
- Cash-to-Master (CTM) Services: Safely providing and accounting for cash required by the Master for immediate operational needs while in port.
- Spare Parts and Stores Delivery: Coordinating the collection, customs clearance, and delivery of spare parts, provisions, and general ship stores to the vessel.
- Waste Disposal and Slop Management: Arranging compliant disposal of vessel garbage, hazardous waste, sludge, and slop oils according to MARPOL regulations.
- Contractor and Repair Coordination: Facilitating the safe access and supervision of third-party contractors and repair personnel required for in-port maintenance.
- Customs and Immigration Liaison: Acting as the primary point of contact and liaison between the vessel and local port authorities, customs, and immigration.
- Emergency Local Support: Providing 24/7 local emergency response and support for unforeseen incidents, accidents, or immediate medical needs.
- Disbursement Account Management: Generating timely and accurate accounting of all local port expenses (Disbursement Account - DA) for cost control.
- Security Escort and Guarding: Arranging necessary port security services, including gangway watches and security escorts, particularly in high-risk ports.
- Pilotage, Towage, and Berth Booking: Managing the mandatory booking and coordination of pilotage, towage, and securing the optimal berth allocation for the vessel.
- Local Regulatory Compliance: Ensuring the vessel complies with any unique or temporary local port regulations or environmental restrictions during its stay.